FAQ
General Questions
What is the status of my order?
Once you have placed your order, we will send you an email order confirmation with the details of your purchase. Once your order has been shipped, we will send you another email with the tracking number. You can track your package using the site 17track
Where do you ship from?
Our office is located in Canada, but our warehouses are located in US and China. Products ship from either warehouse depending on the stock availability of the item as well as your shipping address.
Product Questions
Do you do custom designs?
Please message us if you have a custom design you would like. We also take requests and are ordering more products that may not be listed on our site. Please send us a message if you'd like to request a design.
Shipping Questions
How long does it take to ship my order?
Once you've placed your order, it usually takes 3-5 business days to process it for delivery. Standard and express shipping time for the countries covered by our delivery partners are presented below. Please keep in mind that there may be processing and shipping delays due to COVID-19.
United-States
- Standard Shipping: 7 - 20 days
- Express Shipping: 5 - 18 days
Canada
- Standard Shipping: 10 - 25 days
- Express Shipping: 7 - 20 days
- Standard Shipping: 7 - 25 days
- Express Shipping: 7 - 20 days
- Standard Shipping: 7 - 25 days
- Express Shipping: 7 - 20 days
Other Countries
- Please message us for an accurate estimated delivery time
Please keep in mind that packages are shipped Monday - Friday and shipping times may be extended due to customs in your country. In the case that your package exceeds the estimated shipping time, please send us an email so that we can investigate.
Why has the tracking information not been updated in a long time?
Orders need to be cleared from customs before the tracking information gets updated. Packages are randomly checked by customs and may take longer than the estimated delivery time in the case that the package gets checked. Please keep in mind that packages are held up in customs more often due to the pandemic.
Refunds
Do you accept returns?Yes, we do accept returns. Please visit our delivery policy page for more information or contact us to request a refund.